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Join the team at Spokane County Library District and experience working for one of the most progressive library systems in Eastern Washington. Our dynamic staff prides itself in bringing together a community to learn, work, create, and thrive together.

Learn about our current openings, the recruiting process, and how to apply. Explore a career that connects people with the opportunities that make a true difference in their lives and the community where you live.

Spokane County Library District endeavors to provide a stimulating and supportive work environment where employees are successful, feel supported and are recognized for their efforts. Consequently, the District encourages:

Participation in professional associations

The District supports employee participation in professional, job-related organizations that enhance knowledge and contribute to furthering the goals of the District. Use of work time may be allowed and travel expenses may be paid for participation as a member, officer, and/or board or committee member.

Professional development and training

The District recognizes that a well-trained workforce is more engaged and better prepared to provide quality service to our customers, communities and other employees. District employees are encouraged to further their personal and professional education in order to enhance their job performance as well as increase their potential for upward mobility.

Employee recognition

The District takes pride in its employees and feels it is imperative to recognize their hard work, professionalism and dedication to providing quality services and programs. Supervisors and peers are encouraged to recognize employees for the everyday work behaviors that contribute to the District’s success in the communities we serve.

Job Detail

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Public Services Specialist


Accepting applications until December 28, 2018 at 12:00 PM PST

Location: North Spokane, Spokane, WA 99218
Department: Public Services
Job Status: Part-Time
Days Worked: Sun., Mon., Wed., Thu.
Hour Per Week: 20
Rate of Pay: $17.26 - $22.72
Details: Please include a cover letter with your application. Schedule may vary based on District needs. Currently the schedule is: 12-5pm Sunday at Spokane Valley; 4-9pm Monday at Spokane Valley; 4-9pm Wednesday at North Spokane; 4-9pm Thursday at North Spokane
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Job Description

Conducts library programs and provides readers’ advising and information services to library members.

Essential Duties and Responsibilities:

Stays current on and follows all applicable Spokane County Library District guidelines, policies and procedures affecting this position. Responds to workplace situations as appropriate within designated level and scope of authority.
Conducts library programs such as Storytimes, book clubs, technology training classes, and craft programs; hosts cultural events; assists in planning and implementing programs.
Provides prompt and friendly direct service to members in person, over the telephone or by email; performs readers’ advising and information services in response to member inquiries; assists in circulation as needed. This position requires frequent public contact.
Promotes District programs and services to members.
Instruct members in the use of library equipment and technology, including, but not limited to, logging in and out of public computer and printing stations, using material check-out computers and equipment, accessing library account information and paying fines and fees online, searching the library catalog and placing holds, searching online databases, using online learning tools. Assists members in the use of tablets, e-readers, and other personal technology.
Responds to member inquiries regarding library services and operations in a timely manner; resolves routine complaints; refers inquiries or issues to other departments or staff as appropriate; enforces the District’s Code of Conduct policy and responds to emergencies in situations that may be stressful or unpleasant.
Under the direction of a Managing Librarian, performs assigned collection maintenance tasks.
May write blogs, articles, reviews or other written pieces as assigned.
May serve as Person-In-Charge in the absence of supervisory staff.
Punctuality, reliability, and attendance are essential to this position.
Performs functions of the Public Services Associate position as needed.
Performs other related duties as assigned.

Minimum Qualifications

Required

Bachelor’s degree

Three years recent direct customer service experience

The District may accept an equivalent combination of education and experience in lieu of the above requirements.

Preferred

ILS experience


Knowledge, Skills and Abilities

Skill in: - Use of computer systems and various software programs, including ILS, to access appropriate information, such as timesheets, email, Intranet, work-related documents and/or information.
Ability to: - Communicate effectively in oral presentations.
Write effectively using correct grammar, punctuation, and spelling. 
Find and use resources to provide requested information.
Manage detail, recognize and set priorities.
Demonstrate clear and concise speaking skills with individuals and groups.
Work a flexible schedule.
Consistently demonstrate quality customer service behavior(s).
Interact in a professional and respectful manner with District staff and the public.
Maintain confidentiality of member information.
Establish and maintain effective working relationships in a team environment.
Use initiative, problem-solving skills, and sound judgment.
Work quickly and accurately, follow directions, and meet deadlines.
Knowledge of: - Library resources, programs, and services.
Principles of intellectual freedom and open access.
Literature with adult, teen and youth focus.
Tools and Equipment Used: - Personal computers and specialized software, Integrated Library Systems, Internet and other standard office software and equipment.
Common off-the-shelf cleaning products.
Library carts and other equipment as needed.
Work Environment: -

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Work is performed primarily in a library environment. Work may be performed at offsite locations during library outreach activities. Moderate stress may be encountered due to heightened library activities or intense member interactions. The noise level is usually moderate. May be exposed to dust, fumes and/or odors on a recurring basis.


Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An individual performing the duties in this position is required to sit or stand for long periods of time, as well as hear, see, speak and listen to individuals in order to successfully communicate with District staff and the public.

Must be able to use hands and fingers to handle, feel, or operate objects, tools, or controls such as a computer keyboard, mouse, or other device; perform repetitive motion using hands, wrists and arms; be able to stoop, kneel, bend, stretch, and lift or move up to 40 pounds of library materials.

Must be able to push and/or pull objects weighing 50-100 pounds on a wheeled cart or book truck.

Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, and ability to read materials in print or electronic format.

Must be able to transport oneself to other locations to perform work, and/or attend work-related meetings, workshops or conferences.

Disclaimer

The duties listed above are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.